Privacy Policy
Last Updated: October 24, 2025
Summary: MediaSnap.AI respects your privacy. We collect only essential data to provide our AI media generation services. We never sell your personal information or generated content to third parties. You own all content you create.
1. Introduction
Welcome to MediaSnap.AI ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and AI-powered media generation services (collectively, the "Services").
By using MediaSnap.AI, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, username, password (encrypted)
- Profile Information: Profile picture, bio, social media links (optional)
- Payment Information: Processed securely by Stripe (we do not store full credit card details)
- Content You Create: Images, videos, prompts, and media you generate or upload
- Communications: Messages you send to support or feedback forms
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, clicks, and interactions
- Device Information: IP address, browser type, operating system, device type
- Cookies and Tracking: Session cookies, analytics cookies
- Log Data: Access times, error logs, API requests
2.3 AI Generation Data
- Prompts: Text prompts you provide for AI generation
- Source Images: Images you upload for transformation
- Generated Content: Images and videos created by AI
- Generation Settings: Model selections, parameters, and styles used
3. How We Use Your Information
3.1 Service Provision
- Process AI media generation requests
- Maintain your account and user profile
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
- Store and organize your generated media in galleries
3.2 Service Improvement
- Analyze usage patterns to improve our Services
- Develop new features and functionality
- Optimize AI model performance
- Conduct research and analytics
3.3 Communication
- Send service-related notifications and updates
- Respond to your comments, questions, and support requests
- Send promotional materials (you can opt-out anytime)
- Notify you of changes to our Services or policies
3.4 Safety and Security
- Monitor for inappropriate content and policy violations
- Prevent fraud, abuse, and unauthorized access
- Enforce our Terms of Service and Content Policy
- Protect the rights and safety of users
- Comply with legal obligations
4. Third-Party Services
We use trusted third-party services to provide our functionality:
4.1 AI Processing
- Third-Party AI Providers: We use industry-leading AI model providers for image and video generation processing
Your prompts and images are sent to trusted AI service providers for processing. These providers maintain their own security standards and data handling practices.
4.2 Payment Processing
- Stripe: All payment processing, subscription management
Stripe handles all payment data securely. We do not store complete credit card information.
4.3 Analytics and Performance
- Google Analytics: Website and app usage analytics
- Cloudflare: CDN and DDoS protection
5. Content Ownership and Usage Rights
5.1 Your Content
You own all content you create on MediaSnap.AI, including AI-generated images, videos, and transformations.
5.2 Our Rights
By using our Services, you grant us a limited license to:
- Store and display your content within our Services
- Process your content through our AI systems
- Display public content in galleries and feeds
- Use aggregated, anonymized data for research and improvement
5.3 Public vs. Private Content
- Public Content: Visible in galleries, search results, and to other users
- Private Content: Visible only to you when logged in
You control the privacy settings for each piece of content you create.
6. Data Sharing and Disclosure
6.1 We Do NOT Sell Your Data
We never sell, rent, or trade your personal information or generated content to third parties for marketing purposes.
6.2 When We Share Data
We only share your information in these limited circumstances:
- Service Providers: Third-party services that help operate our platform
- Legal Requirements: When required by law, court order, or government regulation
- Safety and Protection: To protect rights, property, or safety
- Business Transfers: In connection with a merger or acquisition (with user notification)
- With Your Consent: When you explicitly authorize sharing
7. Data Security
7.1 Security Measures
We implement industry-standard security measures to protect your data:
- Encrypted connections (HTTPS/SSL)
- Secure password hashing (bcrypt)
- Regular security audits and updates
- Access controls and authentication
- Secure database configurations
- Regular backups and disaster recovery
7.2 Data Retention
- Active Accounts: Data retained while your account is active
- Deleted Accounts: Personal data deleted within 30 days
- Generated Content: Deleted when you delete content or close your account
- Legal Requirements: Some data may be retained longer if required by law
8. Your Privacy Rights
8.1 Access and Control
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails
8.2 GDPR Rights (EU Users)
If you are in the European Union, you have additional rights:
- Right to be forgotten
- Right to restrict processing
- Right to data portability
- Right to object to automated decision-making
- Right to lodge a complaint with supervisory authority
8.3 CCPA Rights (California Users)
If you are a California resident:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale (we don't sell)
- Right to deletion of personal information
- Right to non-discrimination
8.4 Exercising Your Rights
To exercise any of these rights, contact: privacy@mediasnap.ai
We will respond within 30 days.
9. Cookies and Tracking
9.1 Types of Cookies We Use
- Essential Cookies: Required for login and core functionality
- Functional Cookies: Remember your preferences
- Analytics Cookies: Understand usage patterns
- Performance Cookies: Monitor system performance
9.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.
10. Children's Privacy
MediaSnap.AI is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.
If we discover information from a child under 13, we will delete it immediately. Contact us at privacy@mediasnap.ai if you believe we have collected such information.
11. Content Moderation and Safety
11.1 Automated Filtering
We filter inappropriate content requests using:
- Prompt filtering for NSFW, violent, or explicit terms
- Content validation before processing
- Automated flagging of policy violations
11.2 User Reporting
Users can report inappropriate content. Reported content is reviewed within 24 hours and may be removed.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated date.
For material changes, we will send email notification and display a prominent notice.
13. Contact Us
14. Additional Resources
